Return Policy

You're buying bedding you can't touch first. If it isn't what you expected once you open it, sending it back should be simple and free of fine print.

The short version

You have 30 days from delivery to return an order, as long as the item is unused and in its original packaging.
If you changed your mind, you cover the return shipping. If we got it wrong — damaged, incomplete or the wrong item — we pay, and it costs you nothing.
No restocking fees. Ever.

Email hola@bedifyme.com with your order number and what you'd like to return. You can also start it from your order portal.
We reply within one business day with the return address and instructions. Please don't ship anything before you have them: without an authorization we can't match your package to your order when it reaches the warehouse.
Once the warehouse receives and inspects the item, your refund goes back to the original payment method within 5–7 business days. Your bank may take a few days more to show it.

Items that are unused, unwashed and in their original packaging, with tags attached.
The original packaging matters for hygiene: bedding that has been opened and slept on can't be resold, and we can't accept it back unless it's defective.
Items marked final sale on their product page can't be returned. We don't have any today, but if that ever changes you'll see it stated on the product page before you buy.

Email us within 7 days of delivery with photos of the product and the packaging.
We make it right at no cost to you: a replacement or a full refund, whichever you prefer. We won't ask you to pay return shipping, or to send a broken item back before we resolve it.
The short window isn't a technicality to deny you — carrier damage claims have a filing deadline, and we need to open ours in time to back you up.

Original shipping is not refunded. If your order paid $15.00 in shipping, that charge stays; if your order cleared $99.00 and shipped free, we don't bill you for it after the fact.
Return freight is yours when the return is a change of mind. Use a tracked service: without tracking we can't confirm the package arrived, and the refund depends on it arriving.
When the mistake is ours, both legs of the shipping are on us.

We don't process direct exchanges. It's faster for you to return the item and place a new order in the size or color you wanted, because that way the replacement ships immediately instead of waiting for your return to reach the warehouse.

As long as your order hasn't left the warehouse, we cancel it in full at no cost. Write to us as soon as you can.
Orders ship in 1–2 business days, so the window is short. Once it's shipped, it's handled as a normal return.

We ship, and accept returns, only within the 48 continental United States and the District of Columbia.
We do not ship to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO addresses, or outside the country.

Anything unclear? Write to us at hola@bedifyme.com or from our contact page. See also shipping & returns.